Tangleology 101

Tangleology:  The study of why business processes get tangled, how to remove the tangles and how to prevent them.

The Merriam-Webster online dictionary defines a tangle as ‘a complicated or confused state or condition’.

We see this in organisations when things are going wrong but you can’t see why.   The processes lost in a tangle, who owns then and how they connect together is unclear.  Resources are wasted, deadlines are missed, people get frustrated and feel helplessly trapped in tangles around them.  Trying to speak to some companies can mean encountering a system cunningly designed to prevent human contact.