First Steps in Removing Business Process Tangles


Where do you start?

By answering these key questions:

  • Who are the customers and suppliers at the free ends of the tangle?
  • What do these customers want and what do your suppliers provide?
  • How many free ends are there and where do they go – what processes do you need/can you use?
  • What can be isolated or removed as no longer needed?
  • What has to go from where to where?

Some tangles may be impossible to remove. Use Need a planned and budgeted approach. Throwing people at the problem may result in short term, undocumented workarounds that make things worse.

Know your stakeholders – who is at the other end of the cable? (these are the customers and suppliers – their information will inform how the process should work.

Case study to follow.