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Business Process Tangles

Business Process Tangles – Understanding Tangleology

  • Tangleology 101
    • Explaining Tangleology
    • Winners and Losers in Business Process Tangles
    • Knowledge Lost in Tangles
    • Signs That Your Business Processes May Be Tangled
    • Finding, Removing & Preventing Business Process Tangles: Graphic
    • The Tangleologist’s Friend: The WOMBAT
    • The Tangleologist’s Toolkit
    • Further reading
    • Glossary
    • Links
  • Origins
    • Development of a Business Process Tangle: Introduction (video)
    • Development of a Tangle: Detail
    • The Business Process Iceberg
    • Are Your Earphones Tangled?
  • Removal
    • Removing Business Process Tangles: Part 1 (video)
    • Removing Business Process Tangles: Part 2 (video)
    • An introduction to business process untangling
    • The Mighty WOMBAT: A Simple Approach to Finding Business Process Waste or Muda
    • Finding, Removing & Preventing Business Process Tangles: Graphic
    • Business process evaluation heat map example
    • Stakeholder Management
  • Prevention
    • Removing Business Process Tangles: Part 3 (video)
    • Don’t Feed The Tangle Monster
    • Business Process Best Practice
    • Key Points
  • Hire Me
    • Location and Charges
    • My Qualifications as a Tangleologist
    • Why my engineering background is a benefit
    • My CV as a word cloud
    • Example Process Maps
    • Online Working Tools
  • Contact Me

Customer moments of truth: A simple example

Author Brian HuntPosted on August 8, 2016

moments of truth

Not complicated is it?  But a bad customer experience can result in lost business and damaged reputation.

Author Brian HuntPosted on August 8, 2016

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  • Tangleology 101
    • Explaining Tangleology
    • Winners and Losers in Business Process Tangles
    • Knowledge Lost in Tangles
    • Signs That Your Business Processes May Be Tangled
    • Finding, Removing & Preventing Business Process Tangles: Graphic
    • The Tangleologist’s Friend: The WOMBAT
    • The Tangleologist’s Toolkit
    • Further reading
    • Glossary
    • Links
  • Origins
    • Development of a Business Process Tangle: Introduction (video)
    • Development of a Tangle: Detail
    • The Business Process Iceberg
    • Are Your Earphones Tangled?
  • Removal
    • Removing Business Process Tangles: Part 1 (video)
    • Removing Business Process Tangles: Part 2 (video)
    • An introduction to business process untangling
    • The Mighty WOMBAT: A Simple Approach to Finding Business Process Waste or Muda
    • Finding, Removing & Preventing Business Process Tangles: Graphic
    • Business process evaluation heat map example
    • Stakeholder Management
  • Prevention
    • Removing Business Process Tangles: Part 3 (video)
    • Don’t Feed The Tangle Monster
    • Business Process Best Practice
    • Key Points
  • Hire Me
    • Location and Charges
    • My Qualifications as a Tangleologist
    • Why my engineering background is a benefit
    • My CV as a word cloud
    • Example Process Maps
    • Online Working Tools
  • Contact Me
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