Four causes of Business Process Tangles
The four main causes of Business Process Tangles are summarised in my infographic below:
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My webinar on Business Process Tangles
Youtube video...
The Cause, Removal and Prevention of Business Process Tangles
I'll be speaking at this event hosted by BlackMetric. Please join me here
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VUCA (volatility uncertainty complexity ambiguity) will magnify the problems caused by business process tangles
The article What VUCA Really Means for You from the Harvard business review defines the VUCA characteristic...
An example of poorly designed software (PowerPoint) wasting my time.
freeimages.com/Rajesh Sundaram
YouTube has been around for over ten years. The use of social media is incr...
Do your business processes look like a bowl of spaghetti?
do_your_processes_look_like_spaghetti...
Customer moments of truth: A simple example
Not complicated is it? But a bad customer experience can result in lost business and damaged reputation....
How I do business
Business Process Tangles is a trading name for my company Business Process Agility
This graphic shows how I...
Peter Cook & Dudley Moore: Lengths
The classic comedy sketch Lengths by Peter Cook & Dudley Moore is a great illustration of a business proce...
Do you hide from the ISO9001 auditor?
In many companies, the ISO9001 auditor is seen as someone to hide away from. Someone there to trap you and p...