This grid is the basis of the CMMI and was developed over twenty five years ago during the peak of interest in Total Quality Management.
Quality Maturity Grid – (Source: Quality is Free by Philip Crosby pp32,33 Published 1979)
Measurement categories. |
Stage 1: Uncertainty. |
Stage 2: Awakening |
Stage 3: Enlightenment |
Stage 4: Wisdom |
Stage 5: Certainty |
Management understanding and |
No comprehension of quality as a |
Recognising that Quality Management |
While going through quality |
Participating. Understanding |
Consider Quality Management an |
Quality organisation status |
Quality is hidden in manufacturing |
A stronger quality leader is |
Quality department reports to top |
Quality manager is an officer of the |
Quality manager on board of |
Problem handing |
Problems are fought as they occur; |
Teams are set up to attack major |
Corrective action communication |
Problems identified early in their |
Except in the most unusual cases, |
Cost of quality as % of sales |
Reported: Unknown. Actual: 20 % |
Reported: 3% Actual: 18% |
Reported:8% Actual: 12% |
Reported: 6.5% Actual: 8% |
Reported: 2.5% Actual: 2.5% |
Quality improvement actions |
No organised activities. No |
Trying obvious “motivational” short |
Implementation of the 14 Step |
Continuing the 14 Step Programme and |
Quality improvement is a normal and |
Summation of company quality posture |
“We don’t know why we have problems |
“Is it absolutely necessary to |
“Through management commitment and |
“Defect prevention is a routine part |
“We know why we do not have problems |