2011 Article: ‘Business loses money through complex IT systems

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An article from Computer Weekly Summarising Research by Warwick Business School which claims that unnecessary complexity is costing business over 10% of their profits, equivalent to $237 billion for the Forbes top 200 firms.
Extract: ‘Nearly 40% of the companies analysed by Warwick Business School for research consultants, the Simplicity Partnership, have six or more specialist IT systems. And 13% have 16 or more. Introducing new software and systems is one of the most disruptive processes that can add significant complexity to a business, the research reveals.’

But organisations too often start by automating existing processes instead of stepping back and reviewing the manual business processes.

Complexity is just another way of describing tangles.